National Patient Experience

• Nurse Communication Experience

  Nurses Communicated well?

  • Nurses "always" Communicated well
  • Nurses "sometimes" or "never" Communicated well
  • Nurses "usually" Communicated well

  Nurses treated them with courtesy and respect?

  • Nurses "always" treated them with courtesy and respect
  • Nurses "sometimes" or "never" treated them with courtesy and respect
  • Nurses "usually" treated them with courtesy and respect

  Nurses listened carefully?

  • Nurses "always" listened carefully
  • Nurses "sometimes" or "never" listened carefully
  • Nurses "usually" listened carefully

  Nurses explained things so they could understand?

  • Nurses "always" explained things so they could understand
  • Nurses "sometimes" or "never" explained things so they could understand
  • Nurses "usually" explained things so they could understand

  Measured Dates:

  10-01-2020
  to
  09-30-2021

• Doctor Communication Experience

  Doctors Communicated well?

  • Doctors "always" Communicated well
  • Doctors "sometimes" or "never" Communicated well
  • Doctors "usually" Communicated well

  Doctors treated them with courtesy and respect?

  • Doctors "always" treated them with courtesy and respect
  • Doctors "sometimes" or "never" treated them with courtesy and respect
  • Doctors "usually" treated them with courtesy and respect

  Doctors listen carefully?

  • Doctors "always" listen carefully
  • Doctors "sometimes" or "never" listen carefully
  • Doctors "usually" listen carefully

  Doctors explained things so they could understand?

  • Doctors "always" explained things so they could understand
  • Doctors "sometimes" or "never" explained things so they could understand
  • Doctors "usually" explained things so they could understand

  Measured Dates:

  10-01-2020
  to
  09-30-2021

• Patient Experience with Assistance

  Patients received call button help as soon as they wanted?

  • Patients "always" received call button help as soon as they wanted
  • Patients "sometimes" or "never" received call button help as soon as they wanted
  • Patients "usually" received call button help as soon as they wanted

  Patients received bathroom help as soon as they wanted?

  • Patients "always" received bathroom help as soon as they wanted
  • Patients "sometimes" or "never" received bathroom help as soon as they wanted
  • Patients "usually" received bathroom help as soon as they wanted

  Patients received help as soon as they wanted?

  • Patients "always" received help as soon as they wanted
  • Patients "sometimes" or "never" received help as soon as they wanted
  • Patients "usually" received help as soon as they wanted

  Measured Dates:

  10-01-2020
  to
  09-30-2021

  10-01-2020
  to
  09-30-2021

• Patient Experience With Medication

  Staff explained new medications?

  • Staff "always" explained new medications
  • Staff "sometimes" or "never" explained new medications
  • Staff "usually" explained new medications

  Staff explained possible side effects?

  • Staff "always" explained possible side effects
  • Staff "sometimes" or "never" explained possible side effects
  • Staff "usually" explained possible side effects

  Staff explained about medicines before giving them?

  • Staff "always" explained
  • Staff "sometimes" or "never" explained
  • Staff "usually" explained

  Measured Dates:

  10-01-2020
  to
  09-30-2021

  10-01-2020
  to
  09-30-2021

• Patient Discharge and Care Transition

  Patients reported they were given information about what to do during their recovery at home?

  • yes, staff "did" give patients this information
  • No, staff "did not" give patients this information

  Patients reported they did discuss whether they would need help after discharge?

  • Yes, staff "did" give patients information about help after discharge
  • No, staff "did not" give patients information about help after discharge

  Patients reported they did receive written information about possible symptoms to look out for after discharge?

  • Yes, staff "did" give patients information about possible symptoms
  • No, staff "did not" give patients information about possible symptoms

  Patients understood their care when they left the hospital?

  • Patients who "Strongly Agree" they understood their care when they left the hospital
  • Patients who "Disagree" or "strongly Disagree" they understood their care when they left the hospital
  • Patients who "Agree" they understood their care when they left the hospital

  Patients felt the staff took my preferences into account when determining their health care needs?

  • Patients who "Strongly Agree" that staff took their preferences into account
  • Patients who "Disagree" or "strongly Disagree" that staff took their preferences into account
  • Patients who "Agree" that staff took their preferences into account

  Patients understood their responsiblities in managing their health?

  • Patients who "strongly Agree" they understood their responsiblities when they left the hospital
  • Patients who "Disagree" or "strongly Disagree" they understood their responsiblities when they left the hospital
  • Patients who "Agree" they understood their responsiblities when they left the hospital

  Patient understood the purposes of their medicines when leaving the hospital?

  • Patients who "Strongly Agree" they understood their medicines when they left the hospital
  • Patients who "Disagree" or "strongly Disagree" they understood their medicines when they left the hospital
  • Patients who "Agree" they understood their medicines when they left the hospital

  Measured Dates:

  10-01-2020
  to
  09-30-2021

  10-01-2020
  to
  09-30-2021

• Patient Perception of the Hospital

  Patients reported their room and bathroom were clean?

  • Room "always" clean
  • Room "sometimes" or "never" clean
  • Room "usually" clean

  Patients reported the area around their room was quiet at night?

  • "always" quiet at night
  • "sometimes" or "never" quiet at night
  • "usually" quiet at night

  Patients reported they would recommend the hospital?

  • "Yes", patients would definitely recommend the hospital
  • "No", patients would not recommend the hospital(they probably would not or definitely would not recommend it)
  • "YES", patients would probably recommend the hospital

  Nurses explained things so they could understand?

  • Nurses "always" explained things so they could understand
  • Nurses "sometimes" or "never" explained things so they could understand
  • Nurses "usually" explained things so they could understand

  Patients who gave their hospital a rating on a scale from 0 (lowest) to 10 (highest)?

  • Patients who gave a rating of "9" or "10" (High)?
  • Patients who gave a rating of "6" or lower (low)
  • Patients who gave a rating of "7" or "8" (medium)

  Measured Dates:

  10-01-2020
  to
  09-30-2021

  10-01-2020
  to
  09-30-2021